Privacy Policy
Effective Date: 13/11/2025
1. Introduction
Garden Rooms & Building Service Ltd (“we”, “us”, “our”, “GRBS Build”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website (https://www.grbsbuild.co.uk/) or engage our services.
By using our Website or providing us with your personal data, you consent to the practices described in this Privacy Policy.
2. Data We Collect
We may collect and process the following personal data:
a) Contact Information:
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Name, email address, phone number, postal address.
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b) Service Information:
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Details of projects or services you request (e.g., property address, project scope).
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c) Payment Information:
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Bank account or card details for payments (processed via secure third-party providers; we do not store full card numbers).
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d) Technical Data:
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IP address, browser type, device information, and website usage information (via cookies and analytics).
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e) Marketing Data:
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Preferences for receiving communications from us.
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f) Any other information you voluntarily provide in forms, emails, or calls.
3. How We Use Your Data
We use your personal data for the following purposes:
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To provide, manage, and complete the services you request.
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To communicate with you regarding quotes, projects, updates, and payments.
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To comply with legal obligations, including accounting, tax, and health & safety requirements.
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To improve our website, services, and user experience.
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To send marketing communications if you have opted in (you can opt out at any time).
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We will only use your personal data for the purpose it was collected unless we have a lawful basis to use it otherwise.
4. Lawful Basis for Processing
We rely on the following legal bases for processing your personal data:
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Contractual necessity: To perform a contract or take steps before entering a contract.
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Legal obligation: To comply with laws and regulations.
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Consent: For marketing communications where you have opted in.
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Legitimate interests: For business operations, improving services, or preventing fraud.
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5. Sharing Your Data
We may share your personal data with:
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Service providers and contractors (e.g., payment processors, IT services, suppliers).
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Professional advisors (e.g., accountants, lawyers) as required.
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Regulatory or governmental authorities where required by law.
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We do not sell or rent your personal data to third parties for marketing purposes.
6. International Transfers
If we need to transfer your personal data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
7. Data Retention
We will retain your personal data only as long as necessary for the purposes set out in this Privacy Policy or as required by law, usually:
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Service and project records: 7 years (for tax, warranty, or legal reasons).
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Marketing preferences: until you unsubscribe.
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Website analytics and logs: up to 2 years.
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8. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data.
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Rectify inaccurate or incomplete data.
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Erase your data (“right to be forgotten”), subject to legal obligations.
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Restrict or object to processing.
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Data portability (receive your data in a structured, machine-readable format).
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Withdraw consent at any time (for marketing purposes).
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Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data is mishandled.
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To exercise these rights, contact us at privacy@grbsbuild.co.uk or by post at our registered office.
9. Cookies & Website Tracking
We use cookies and similar technologies to improve your browsing experience. This may include:
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Essential cookies: Required for website functionality.
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Analytics cookies: To understand how visitors use our Website.
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Marketing cookies: To tailor advertising if you opt in.
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You can manage or disable cookies via your browser settings.
10. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
While we strive to protect your data, no online system is completely secure. You share personal data at your own risk.
11. Children’s Privacy
Our Website is not intended for children under 13, and we do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our Website with the “Effective Date” updated.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Garden Rooms & Building Service Ltd
Email: privacy@grbsbuild.co.uk
Address: 15 Ilmington Road, Harrow, England, HA3 0NQ
Company number: 16373111
