Terms & Conditions
Effective Date: 13/11/2025
1. Introduction
1.1. These Terms & Conditions govern your use of the website https://www.grbsbuild.co.uk/ (the “Website”), and the supply of services by Garden Rooms & Building Service Ltd (“we”, “us”, “our”, “GRBS Build”).
1.2. By accessing or using the Website, or by requesting or purchasing our services, you (“you”, “your”, “Client”) agree to be bound by these Terms. If you do not agree, please do not use the Website or request our services.
1.3. We reserve the right to amend these Terms at any time; any changes will be posted on the Website and the “Effective Date” updated accordingly. Your continued use after change constitutes acceptance.
2. Services
2.1. We provide construction and renovation services (including garden rooms/out‑buildings, extensions, loft conversions, full refurbishment, painting & decorating, etc) as described on the Website.
2.2. When you request a consultation, quote or commission us for services, the specific scope, specification, timeline, cost and other terms will be set out in a separate service agreement (e.g., contract or quotation) between you and us.
2.3. These Terms apply to the Website and to your engagement with us unless the separate service agreement specifies otherwise.
3. Quotations, Contracts & Payment
3.1. All quotations provided by us are valid for [insert number] days (unless otherwise stated).
3.2. A contract is formed only when we accept your instruction (in writing or otherwise) and you have paid any required deposit or agreed payment schedule.
3.3. Unless otherwise agreed:
a deposit will be required before work begins (typically [insert %] of the contract sum).
payment milestones will be set out in the service agreement (e.g., progress payments).
final payment is due on completion of the works (or such stage as agreed) and prior to hand‑over.
3.4. If payment is not made by the due date, we reserve the right to charge interest and suspend or terminate work until payments are up to date.
3.5. All prices are exclusive of VAT (unless stated). You are responsible for any applicable VAT or taxes.
4. Your Obligations
4.1. You shall provide us with accurate information regarding the project, property, site access, permissions, and any constraints.
4.2. You shall allow us reasonable access to your property, utilities, and comply with health & safety and any other legal obligations.
4.3. You shall obtain all necessary planning permissions, building regulations approvals and third‑party consents unless we have expressly agreed to provide them.
4.4. You shall not instruct us to perform any illegal or unsafe works.
5. Our Obligations & Performance
5.1. We shall perform the services with reasonable skill and care, in accordance with good industry practice and applicable law.
5.2. We shall endeavour to complete the works in accordance with the agreed timeline, but this is not guaranteed and delays may occur for reasons beyond our control.
5.3. We reserve the right to change the specification or materials if required for practical or safety reasons, provided these changes are minor and do not materially adversely affect the finished project. If major changes are required, we will agree with you any adjustments to cost or timetable.
6. Changes, Variations & Cancellation
6.1. If you request changes to the specification after acceptance of the quotation, we reserve the right to adjust the cost and/or timeline accordingly.
6.2. If we propose to vary the works significantly, we will notify you and seek your approval of any cost or time changes.
6.3. If you cancel the contract (in whole or in part) after work has commenced, you shall be liable to pay for work done to date, materials ordered, overheads, and our reasonable loss of profit.
6.4. If we cancel the contract for legitimate reasons (e.g., your breach, unforeseen site condition, force majeure), we will give you notice, complete all necessary safe‐off work, and you will pay for work done and materials ordered.
7. Limitation of Liability
7.1. Nothing in these Terms shall limit our liability for death or personal injury resulting from our negligence, or for fraud.
7.2. Subject to clause 7.1, our total liability to you for any loss or damage arising out of or in connection with the contract or our services shall not exceed the contract sum (or such higher amount as we may agree in writing).
7.3. We shall not be liable for indirect, special or consequential losses (including loss of profit, loss of use, loss of business or reputational loss) arising from our services.
7.4. You agree to take all reasonable steps to mitigate any loss or damage.
8. Intellectual Property
8.1. All intellectual property rights in the Website, its design, software, content, imagery and materials are owned by or licensed to GRBS Build.
8.2. You may view, download and print pages from the Website for your own personal, non‐commercial use, provided you do not modify the materials and you retain all copyright and other proprietary notices.
8.3. You shall not use the Website contents or our trademarks for commercial purposes without our prior written consent.
8.4. Any design, drawings or documents we provide to you before contract remain our intellectual property unless otherwise agreed in writing.
9. Privacy & Data Protection
9.1. We process personal data in accordance with our Privacy Policy [link here]. By using the Website and providing your details you consent to our processing of your personal data as described in the Privacy Policy.
9.2. You agree to provide accurate personal data and to inform us of any changes.
9.3. If you are providing personal data of other individuals (e.g., someone at the property), you confirm you have their consent or lawful basis for doing so.
10. Website Use & Disclaimers
10.1. The Website is provided on an “as‐is” basis. We make no warranties (express or implied) about the Website’s availability, accuracy, completeness or fitness for any purpose.
10.2. We do not warrant that the Website is free from bugs, viruses or errors or that access will be uninterrupted.
10.3. We reserve the right to suspend, restrict or discontinue the Website (or any part of it) at any time without liability.
10.4. Neither our content nor information on the Website constitutes professional advice. You should not rely on it solely for making decisions; you should seek appropriate professional advice (e.g., building regulations, planning permission, insurance).
10.5. We are not responsible for content or websites of third parties which may be linked to or from our Website.
11. Force Majeure
11.1. We shall not be liable for delays or failure to perform our obligations under the contract to the extent that such delay or failure is caused by events beyond our reasonable control (including strikes, lock‑outs, terrorism, natural disasters, acts of government, supply chain disruptions, pandemics or other unforeseeable events).
11.2. In such event we will notify you promptly and shall use reasonable endeavours to mitigate the effect.
12. Cancellation & Withdrawal Rights (for Consumers)
12.1. If you are a consumer (i.e., acting outside business) you may have a statutory right to withdraw from the contract within 14 days of entering it (for example, under the Consumer Contracts Regulations) unless the contract is for work to begin immediately or an exemption applies. We will provide a separate Consumer Information Sheet as required by law.
12.2. If you exercise your right of withdrawal, you must inform us in writing (email or letter) before the withdrawal period ends. You must then send back any materials or documents we provided and we may require you to pay for services performed with your consent during that period.
12.3. These rights and how they apply will be detailed in your contract/quotation.
13. Termination
13.1. Either party may terminate the contract if the other party commits a material breach and fails to remedy that breach within [insert number] days of written notice.
13.2. On termination you shall pay us for all work done, materials ordered, overheads and any loss of profit reasonably incurred.
13.3. Termination shall be without prejudice to any rights which have already accrued to either party.
14. Governing Law & Jurisdiction
14.1. These Terms, the contract between us and any dispute or claim arising out of them or our services shall be governed by and construed in accordance with the laws of England & Wales.
14.2. The courts of England & Wales shall have exclusive jurisdiction to settle any such dispute or claim.
15. General Provisions
15.1. If any provision of these Terms is held to be invalid, illegal or unenforceable in any respect, the remainder of the Terms shall remain in full force and effect.
15.2. No waiver of any right or breach under these Terms shall constitute a waiver of any other right or future breach.
15.3. Any notices to be given under these Terms shall be in writing and delivered to the address given in the service agreement or via email to the address we have on record.
15.4. These Terms, together with the service agreement/quotation, constitute the entire agreement between you and us with respect to the subject matter, and supersede all prior agreements, communications and understandings.
Contact Us
If you have any questions about these Terms or our services, please contact us at:
Garden Rooms & Building Service Ltd
Email: sales@grbsbuild.co.uk
Address: 15 Ilmington Road, Harrow, England, HA3 0NQ
Company number: 16373111
